User Manual
Azure Health Bot: Detailed Patient Manual
Welcome to the Azure Health Bot! This interactive guide is designed to help you through various healthcare-related tasks like scheduling appointments, triaging your symptoms, and managing insurance claims. The process is simple, and the bot will guide you every step of the way to ensure a smooth experience. Below is a comprehensive walkthrough for the three key modules: Booking, Triage, and Insurance.
Booking Appointment
The Booking module allows you to schedule an appointment for medical imaging services such as X-rays, MRIs, CT scans, and more. Here’s how to use it:
Step-by-Step Guide for Booking an Appointment:
1. Welcome Message
“May I help you schedule an appointment for one of our imaging services?”
– Options:
– Yes
– No
Select “Yes” to continue scheduling your appointment. If you choose “No”, the session will end.
2. Select the Service You Need
After selecting “Yes,” the bot will ask you to choose from the list of available imaging services. These may include:
– X-ray
– MRI
– CT scan
– Ultrasound
– Other imaging services
Choose the service that you require.
3. Choose Your Preferred
Appointment Slot
The bot will show a calendar or list of available dates and times based on the service selected. Select your preferred date and time slot.
4. Enter Personal Details
The bot will then ask for personal details to confirm your identity and contact information. You will need to provide:
– Full Name: [Enter your full name]
– Gender:
– Female
– Male
– Other
– Date of Birth: [Enter your date of birth, e.g., 01/01/1990]
– Mobile Phone Number: [Enter your mobile number]
– Home Phone Number: [Enter your home phone number, if applicable]
– Email Address: [Enter your email address for appointment confirmations and reminders]
5. Confirm Appointment Booking
Once the personal details are provided, you will be asked to review the information and confirm your appointment. If everything looks correct, click “Schedule Appointment”.
6. Appointment Confirmation
Once your appointment is successfully booked, the bot will confirm:
“Your appointment has been successfully booked. Thank you for choosing our service! You will receive a confirmation email shortly.”
The bot will also send you a reminder of the appointment date and time.